These terms
These terms are an agreement between you and Rellatech Inc., which runs Rella. Rellatech is located at Suite 200-17, 331 Elmwood Drive, Moncton, New Brunswick E1A 1X6, Canada.
By creating an account or using Rella, you agree to these terms and to our privacy notice. If you use Rella for a business, you agree for that business and confirm you can do so.
Your account
Keep your sign-in details private and turn on two-factor sign-in. You are responsible for what happens under your account and for the people you invite to your business.
Give us correct details and keep them up to date. Tell us at hello@rella.ca if you think someone else has used your account.
Plans, trials and payment
Prices are shown in Canadian dollars before tax. Paid plans renew each month or year until you cancel. You can cancel any time in Settings, and your plan stays active until the end of the period you paid for.
Free trials end on the date shown in Rella. Phone numbers, calls, texts and other usage are charged by use on every plan. Payments are handled by Stripe. Except where the law requires it, payments are not refunded.
We may change prices. We tell you at least 30 days before a change affects your plan.
Your business's information
Your business owns the information it puts into Rella, such as contacts, clients, notes, forms and files. We use it only to provide Rella to you, as described in our privacy notice. We do not sell it.
You are responsible for having the right to collect and store that information, for getting any consent the law requires, and for what you send from Rella.
You can download your business's information from Settings at any time.
Using Rella fairly
Use Rella only for lawful purposes. Do not send spam, contact people who asked not to be contacted, break anti-spam laws such as Canada's anti-spam law or the US CAN-SPAM Act, or send messages people did not agree to receive.
Do not try to get into other businesses' information, overload or attack the service, copy or resell Rella, or use it to harass anyone. We may pause sending, or suspend an account, to protect people or the service, and we tell you why when we can.
Therapy and counselling practices
Practices that keep personal health information should switch on health privacy mode and accept the service provider agreement in Settings before adding that information. That agreement forms part of these terms for those practices.
Rella helps you run your practice. It does not give clinical, legal or financial advice, and you remain responsible for your professional and record-keeping duties.
Connected services
Rella can connect to services you choose, such as Google, Microsoft, Stripe, QuickBooks Online and PayPal. When you connect one, you allow Rella to read and send the information that connection needs, and that service's own terms also apply.
You can disconnect a service at any time from Integrations.
Availability and changes
We work to keep Rella running and secure, but we cannot promise it will never be interrupted. We improve Rella often and may add, change or remove features. If we remove something you rely on, we tell you ahead of time when we can.
Limits on liability
Rella is provided as it is. To the extent the law allows, Rellatech is not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability is limited to what you paid for Rella in the 12 months before the claim.
Nothing in these terms limits rights you have under consumer protection laws that cannot be limited.
Ending your account
You can delete your business or your account in Settings. We may end or suspend an account that breaks these terms. After an account ends, we keep and delete information as our privacy notice describes.
Changes to these terms
We may update these terms. We post the new version here with its date, and tell account owners by email when a change matters. Using Rella after a change means you accept it.
Law and contact
These terms are governed by the laws of New Brunswick and of Canada that apply there. Questions about these terms: hello@rella.ca.